Reads, classifies, and resolves logistics emails in seconds. Quote requests, ETA inquiries, POD delivery, claims — handled without a human touching the inbox.
Every action logged. Every decision explainable.
Connects to shared mailboxes. Every email ingested and parsed in real-time.
NLP identifies type — RFQ, ETA, POD, claim — extracts entities (BOL#, PO#, lanes, weight).
Pulls live data from TMS, WMS, ERP, CRM to build full shipment context.
High-confidence replies send instantly. Edge cases queue with pre-drafted reply.
Classifies by intent — quote, complaint, tracking, POD — routes to correct workflow.
Context-aware replies using live shipment data, rate tables, customer history.
REST API and EDI with Oracle TMS, MercuryGate, BluJay, TMW, McLeod.
Detects urgency to escalate before SLA breaches.
40+ languages with freight-specific glossaries.
Extracts from PDFs, images (OCR), Excel — BOLs, rate confirmations, invoices.
Extracts lane/weight/commodity from RFQ, fetches rates, sends quotes in <60s.
Sends POD and tracking links instantly. Resolves 90% of WISMF emails.
Classifies claims, gathers docs from TMS, initiates workflow with full context.
Answers from our implementation team.
It uses models trained on freight-specific language to detect intent (RFQ, tracking, claims, appointments), extract lanes, weights, equipment, and references from threads and attachments—even when shippers forward long chains or omit standard fields.
We integrate via REST APIs and common EDI flows with platforms such as Oracle TMS, MercuryGate, BluJay, TMW, and McLeod. Typical connector work is scoped in days, not months, with your team approving field mappings.
Low-confidence items stay in a review queue with a drafted response, cited sources from your systems, and one-click approve or edit. High-confidence operational mail can send automatically per your policy.
Most teams plan two to four weeks: shared mailbox setup, TMS read access, tone and approval rules, then a supervised pilot on a subset of intents before full rollout.
Traffic uses TLS 1.3, data is encrypted at rest, and we maintain SOC 2 Type II controls. Your content is not used to train foundation models; you retain a full audit trail of classifications and sends.
See Email AI running on your actual freight data.
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